Up to a maximum limit of £15,000, depending on the term you choose. You can apply for financing for all IKEA products (except IKEA Food) and also include your delivery/pickup or kitchen installation. Who is eligible to participate and how can they apply? The loan is provided by Ikano Bank and is available to UK residents aged 18 and over depending on their status. Direct and simple at first, but problems appeared when I tried to pay the rest of my loan. An Ikano loan through IKEA meant I couldn`t create an account with the company to access basic services like a balance check. After going through the site`s limited alternative features, I said twice that an updated statement would be sent, but it never arrived. The website states: “We have limited phone support at the moment – please try to call us only if it`s urgent.” We are now 8 months into the pandemic and the company is still unable to provide effective customer support. Please don`t use this bank, I opened an IKEA card, bad train, they keep saying you didn`t pay and ask for £12 more even if you call and get zero credit, another letter arrives saying you owe £12.64 now. They have to make a fortune with their dirty tricks.
Do not use them. You can make additional payments to your credit account by bank transfer. Go to Ways to pay for more details. Avoid dealing with Ikano unless approved for local financing at IKEA. If it turns out that they need more information from you, it`s best to consider full payment and never have to process it. The process is useless and will frustrate you every step: step 1. You will be asked to wait for a letter from Ikano asking for more information. Our letter took 11 days to arrive and when you open it, you will be asked to send them your documents within 14 days of the day the funding request was made. This left us with 3 days. They also count on Sundays, although the mail doesn`t work. Step 2. You will need to get “original” bank statements, which means a trip to your bank and also a copy of your driver`s license.
Step 3. You will arrive at the post office and find that your documents do NOT fit in their envelope that they “conveniently” provided to you. Step 4. You will send the documents in a normal envelope anyway, without knowing that you need a signature, and you will have to repeat the process again. When we contacted them on the phone to find out why the process is not progressing, we found that: – You need an application reference number that you have never received at any time – they do not let you know if they have received your documents at all or whether you have been approved or not – everything you are asked to send them is just proof of address. Obviously, this is useless for new owners, which is why you would need financing from IKEA in the first place.- In the end, the reason we refused financing is: our original bank statement only gives an initial where they want to see a full name. No phone calls. I did it several times, still no calls. Eventually, I received a few replies on ikano Facebook Messenger in early November and she informed me that the account had been closed.
A few days later, I get a call, the account is not closed, but she will close it now and refund my last payment. The jobs are good. FALSE! I still receive bank statements and the account is still active online. Avoid at all costs unless you want a damaged credit report! You will need a direct debit for your monthly payments. This will appear on your bank account as “Ikano Bank”. The settlement number is the amount you need to repay your loan in full. For help with your savings account, you can also call 0371 880 6182 Monday to Friday from 9 a.m. to 5 p.m p.m.
.m. You can also cancel by writing to Ikano Bank, PO Box 7221, Willenhall WV1 9DR. Please see our Frequently Asked Questions to see if there is an answer to your question. . You will need your 16-digit credit account number to use this service. The attempt to change the DD details gave up after 4 months of trial and simply left the old account open as they were not included in the DD guarantee as they are not registered for it. Now I am trying to repay my loan and I wait again 2-3 hours twice a week for more than 3 months and I still haven`t received a response. Thinking that there is no one to answer the phone. I listen to music all my life!!. Urgent balance updates: 0344 856 5535 Monday to Friday, 10 a.m.
to 2 p.m. If you are still proceeding with your purchase but have changed your mind about the loan, you can cancel your loan agreement within 14 days of the request. A small problem doesn`t go over the phone, but I guess the current pandemic and lockdown isn`t helping, but they were informed via facebook book and were very quick to respond and the demand was simply resolved join over 100 UK retailers offering point-of-sale loans and revolving financing. Keep in mind that you will receive an update in the coming weeks – beware of an email from Ikano Bank. We provide consumers and businesses with convenient, reliable and fair financial services. Ikano Bank is part of the Ikano Group, founded in 1988 by Ingvar Kamprad, the founder of IKEA. Ikano Group owns and develops companies in the fields of finance, real estate, asset management and insurance. .
This will help us support the customers who need us most in these difficult times. If you cannot find an answer online, please contact us: we can send you documents in accessible formats. To request large print, Braille or audio, please contact us on 0344 856 5753* +44 344 856 5753 if you are calling from abroad. This is an automated line, so please leave a message* To set up or change your monthly charge, call us on 0371 781 3078. Remember that there are many ways to manage your account online. We are working on improvements, but in the meantime, there may be a long wait for you to call us. We are going through a difficult time and we are facing a high number of calls and customer support requests. Unfortunately, this can lead to long wait times and queues for calls. We do our best to help customers who need our support the most, so only call if your request is urgent.
Thank you for your understanding. . After that, they will let us know so that we can terminate your financing contract. Please give us 7 days to process the cancellation. Ikano Bank, Savings Department, P.O. Box 1328, Newcastle upon Tyne, NE99 5EA. . Make sure you can pay for your purchase in another way. After termination, you have 30 calendar days to repay the balance of your loan. . Please try to call us only if it is urgent – our phone lines are very busy.
It is likely that you will wait a long time to talk to someone. . If you are financially affected by the coronavirus, please visit our dedicated financial support page. Please fill out our online form to send us your request by e-mail. You can use the Relay UK service to contact us. . Our range of financial solutions covers all types of transactions, from frequent low-value purchases to single items at high prices. Whether you`re a small, growing business or a national brand with hundreds of outlets, we have the right products for you and your customers. Ikano Bank is one of the UK`s leading retail finance companies and we pride ourselves on providing our clients with smart, simple and fair products and services. In the UK, we work with over 150 partners from a wide range of industries – from fashion, furniture and housewares to opticians and diyers. The loan is provided by Ikano Bank and is available to UK residents aged 18 and over depending on their status. Terms and conditions apply.
To apply, you will need to present a valid temporary or full driver`s license or passport (UK or not) and you will need to enter your home address for the last 2 years and your employment status. .